SWAE Examiner Training 2023

Examiner ($600 / $500 member) Experienced Examiner ($350) Training Experience Only ($1,200 / $1,000 member)

Training Curriculum

1. Welcome to Examiner Training
2. Introductions
1. Role of the Examiner
2. Baldrige Excellence Framework
3. 2023-2024 Baldrige Criteria
4. 2023-2024 Baldrige Excellence Framework Quiz
5. Top Tier Applications
6. Southwest Alliance for Excellence (SWAE) Overview
1. Code of Ethical Conduct
2. Ethics Exercise
1. DOWNLOAD PRE-WORK MATERIALS
1. Identifying Key Factors
1. Step 1 - Read Criteria Item Questions
2. Step 2 - Identify 4-6 Key Factors
3. Step 3 - Analyze the Application Item
4. Step 4 - Determine Strengths and OFIs
5. Step 5 - Write Feedback-Ready Comments
6. Step 6 - Determine the Score for the Item
7. Evaluating Results Items
1. COMPLETE THE PRE-WORK ASSIGNMENT
2. SUBMIT PRE-WORK ASSIGNMENT
1. Part 2: Live Facilitated Training Sessions
2. What Happens After Training Sessions?
1. What is a Key Theme?
2. Key Theme Customers
3. How to Create & Document a Key Theme
4. Criteria for Writing Excellent Key Themes
5. Key Themes Examples
1. Consensus Review Overview
2. The 6-Step Item Evaluation Process
3. Consensus Review Cycles
4. Consensus Call
5. Post Consensus Call
1. Lesson Overview
2. Site Visit Process Overview
3. Site Visit Issue (SVI) Creation
4. Requesting Documents
5. Site Visit Scorebook
6. On-Site
7. Post-Site
1. Examiner Training Final Quiz
2. Examiner Training Evaluation