Training Curriculum

  • 1

    WELCOME

    • Welcome to Examiner Training

    • Introductions
  • 2

    BALDRIGE INTRODUCTION

    • Role of the Examiner

    • Baldrige Excellence Framework

    • 2023-2024 Baldrige Criteria

    • 2023-2024 Baldrige Excellence Framework Quiz

    • Top Tier Applications

    • Southwest Alliance for Excellence (SWAE) Overview
  • 3

    ETHICS

    • Code of Ethical Conduct

    • Ethics Exercise
  • 4

    DOWNLOAD PRE-WORK MATERIAL

    • DOWNLOAD PRE-WORK MATERIALS
  • 5

    KEY FACTORS WORKSHEET

    • Identifying Key Factors

  • 6

    6-STEP EVALUATION PROCESS

    • Step 1 - Read Criteria Item Questions

    • Step 2 - Identify 4-6 Key Factors

    • Step 3 - Analyze the Application Item

    • Step 4 - Determine Strengths and OFIs

    • Step 5 - Write Feedback-Ready Comments

    • Step 6 - Determine the Score for the Item

    • Evaluating Results Items
  • 7

    COMPLETE PRE-WORK ASSIGNMENT

    • COMPLETE THE PRE-WORK ASSIGNMENT

    • SUBMIT PRE-WORK ASSIGNMENT
  • 8

    LIVE FACILITATED TRAINING SESSIONS (Online OR In-person)

    • Part 2: Live Facilitated Training Sessions

    • What Happens After Training Sessions?

  • 9

    KEY THEMES

    • What is a Key Theme?

    • Key Theme Customers

    • How to Create & Document a Key Theme

    • Criteria for Writing Excellent Key Themes

    • Key Themes Examples
  • 10

    CONSENSUS REVIEW PROCESS

    • Consensus Review Overview

    • The 6-Step Item Evaluation Process

    • Consensus Review Cycles

    • Consensus Call

    • Post Consensus Call
  • 11

    SITE VISIT

    • Lesson Overview

    • Site Visit Process Overview

    • Site Visit Issue (SVI) Creation

    • Requesting Documents

    • Site Visit Scorebook

    • On-Site

    • Post-Site

  • 12

    FINAL QUIZ AND COURSE EVALUATION

    • Examiner Training Final Quiz

    • Examiner Training Evaluation